NTO Network & Technical OperationsUP Information Technology Development Center

Keeping the UP System connected.

NTO builds, runs, and protects the network and core infrastructure behind the University of the Philippines System: links between campuses, data centers, Wi-Fi, and the services that run on them.

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Ticketing System

We are currently conducting system maintenance and ticketing integration. Ticket submissions and tracking may not work during this time. Thank you for your patience.

Tue, Oct 20 – Fri, Oct 235:00 PM – 5:00 PM

What we do

Services that NTO runs for constituent universities, offices, and units across the UP System.

Backbone & WAN

Links between campuses, upstream internet and research network connections, routing, and capacity planning.

Campus LAN & Wi-Fi

Wired and wireless access, eduroam, switching, and new-building network rollouts.

Data Center & Hosting

Racks, power and cooling, virtual machines, and colocation for university systems.

Network Security

Firewalls, VPN access, DDoS mitigation, and coordination of security incidents with CERT teams.

DNS, IP & Domains

up.edu.ph subdomains, DNS records, IP address allocation, and SSL certificate requests.

Monitoring & NOC

Round-the-clock monitoring of links and devices, and response when something goes down.

Technical Support

On-site help for System offices, plus technical setup and support for events, meetings, and conferences: connectivity, audio-visual, video conferencing, and live streaming.

Hardware Evaluation & Procurement

Technical evaluation and procurement of hardware equipment for UP System offices.

Submit a service request

Requests go straight into the UP helpdesk (support.up.edu.ph). You'll get an email with your ticket number and can follow its progress there.

Track a request

Enter your ticket number and the email you used to file it.

About us

Network & Technical Operations (NTO) is the infrastructure team of the UP Information Technology Development Center (ITDC).

We design, build and run the network that connects the University of the Philippines System: the links between constituent universities, the data center, and the services that run on them. We keep them monitored around the clock, respond when something goes down, and support UP System offices on site and at events.

Our goal is a fast, reliable and secure network that the UP community can count on every day.

Organizational chart

Director
  • Manuel Ramos Jr.OIC Director
Team Lead
  • Jason R. BalaisNTO Manager
Network Engineers

Backbone, WAN, campus LAN and Wi-Fi

  • Nanette S.J. Baris
  • Micomar Luigi Bala
System Administrator

Servers, data center, hosting and DNS

  • Julius Cesar S. Lo
Technical Engineers

On-site support, events and hardware

  • Bam C. Chua
  • Micole Christian Yapit

Contact

For anything urgent, such as a campus-wide outage, file a request above and mark it in the subject.

Helpdesk
support.up.edu.ph
Office
Information Technology Development Center, UP System
Email
[email protected]
Phone
83763100-01 local 2013 or 89818700 local 4468
Office hours
Mon-Fri 8:00 am - 5:00 pm
Track a ticket
Check ticket status